Aevia

Terms & Conditions

Last updated: 2025-11-03

These Terms & Conditions (Terms) govern your access to and use of the Aevia program and related services (Service). By creating an account, using the platform, or proceeding to payment, you agree to these Terms and our Privacy Policy.

1. Introduction

These Terms are between you and [Company Name] (ABN [ABN]), registered at [Registered Address] (we, us). Contact: [Contact Email].

2. Eligibility & Accounts

  • You must be 18+ and able to form a binding contract.
  • Provide accurate details and keep credentials secure.
  • We may suspend access for misuse or policy breaches.

3. Nature of Service

The Service provides clinician?led screening, risk assessment and prevention planning. It is not a diagnostic service. Specific investigations, prescriptions, or treatments are only provided when clinically appropriate. Results must be delivered by a clinician in a telehealth consultation before your report is released.

4. Telehealth & Results Release

You agree to receive clinical consultations by telehealth. Your personalised digital report and plan are released following your results consultation.

5. Clinical Discretion & Suitability

Participation, referrals, and optional extras are subject to clinical appropriateness. We follow a standard clinician?led testing framework, tailored to your context and consent.

6. Fees & Billing

  • Current baseline program fee: AU$5,999 (includes platform access, clinician review, coordination, result handling, mandatory telehealth consult, and your personalised report/plan).
  • Optional Pre?Test Info Session: AU$79 (credited toward the program if you proceed).
  • Ongoing surveillance and future re?testing are quoted separately; partner labs/imaging may be billed through our service.

7. Optional Extras & Pricing

Optional extras are clinician?guided and added when appropriate (e.g., pharmacogenomics, imaging). Final recommendations and pricing are confirmed by a clinician before payment.

8. Cancellations & Refunds

[Refund policy placeholder: specify if any cooling?off period applies, circumstances for partial refunds, and any reasonable administrative fees.]

9. Scheduling & Concierge

We coordinate referrals and bookings with partner providers. Availability varies by location and provider. We are not responsible for third?party delays but will assist with rescheduling when needed.

10. Partner Providers & Referrals

We collaborate with partner laboratories and specialists. You may be subject to the terms, policies, and privacy practices of those providers. We do not guarantee the performance of third parties.

11. Your Obligations

  • Provide accurate information and update material changes.
  • Follow clinical guidance and attend scheduled consultations.
  • Use the Service lawfully and for personal, non?commercial purposes.

12. Acceptable Use

  • No unlawful, harmful, or misleading activity.
  • No interference with platform integrity or security.
  • No unauthorized access, scraping, or reverse engineering.

13. Privacy & Data

Our handling of your personal information is explained in our Privacy Policy. By using the Service, you consent to those practices.

14. No Emergency Use

The Service is not suitable for emergencies. If you are experiencing an emergency, call 000 or seek urgent care.

15. Intellectual Property

We retain all rights in the platform, content, educational materials and branding. You may not copy, distribute, or create derivative works without prior written consent, except as permitted by law.

16. Third?Party Services

The platform may link to third?party services. We are not responsible for their content, policies, or practices.

17. Limitation of Liability

To the maximum extent permitted by law, we exclude liability for indirect, incidental, special or consequential loss arising from or related to the Service. Nothing limits liability that cannot be excluded under Australian law.

18. Indemnity

You indemnify us against claims, losses or costs arising from your misuse of the Service or breach of these Terms.

19. Changes to Terms

We may update these Terms from time to time. Material changes will apply prospectively and be indicated by the ?Last updated? date above. Continued use constitutes acceptance.

20. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

21. Contact

For questions, contact us at [Contact Email].