Privacy Policy

We may collect the following types of personal information as appropriate and lawful:

• Identity and contact details (e.g., name, title, date of birth, phone, email, address).
• Account and authentication information.
• Clinical intake information you provide (medical history, goals, risk factors, lifestyle).
• Referral, laboratory and imaging information handled through our coordination service.
• Genetic and microbiome testing details where applicable and consented.
• Payment and billing information (processed by our payment provider; we do not store full card data).
• Usage data (device/browser, pages viewed, interactions) and cookies/analytics.
• Communications (secure messages, notes related to concierge support).

• Directly from you via forms, intake, consent, messages and during telehealth consultations.
• From partner laboratories, imaging providers and specialists when coordinating your care, with your consent and as permitted by law.
• Automatically through cookies and similar technologies for performance and security.

We use personal information to:

• Provide and improve the Services and our healthspan program.
• Assess suitability, issue referrals, coordinate testing and deliver results.
• Conduct mandatory telehealth consultations and provide personalised reports.
• Facilitate payments, bookings and customer support.
• Ensure security, prevent fraud and comply with legal obligations.
• Communicate important updates and, where you opt‑in, education and program information.

We handle personal information in accordance with the APPs, including APP 1 (open and transparent management), APP 3 (collection), APP 6 (use and disclosure), APP 11 (security) and APP 12/13 (access and correction). Where health information is involved, we collect and use it with your consent or as otherwise permitted by law.

We use trusted third parties to operate our Services. These may include: payment processors, cloud hosting, analytics, communications, customer support and security services. We only share what is necessary for them to perform their functions under appropriate safeguards.

Examples (subject to change): payment processor, email/SMS provider, analytics provider, cloud platform.

We may disclose information to partner labs, imaging providers and specialists involved in your care, to our service providers, to professional advisors, or as required by law. Some recipients may be located outside Australia. Where we disclose overseas, we take reasonable steps to ensure recipients comply with privacy standards that are substantially similar to the APPs or obtain your consent.

We retain personal information only for as long as necessary for the purposes described, to comply with legal obligations, resolve disputes and enforce agreements. Where applicable, we follow health record retention requirements.

We implement administrative, technical and physical safeguards designed to protect personal information against loss, misuse, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure; we continuously improve our controls.

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out‑of‑date, incomplete, irrelevant or misleading. We will respond within a reasonable period and may require verification of identity.

We may send program information and education where permitted. You can opt out of non‑essential communications at any time using provided controls.

We use cookies and similar technologies to operate the Services, remember preferences and measure performance. You can control cookies via browser settings; disabling some cookies may affect functionality.

The Services are designed for adults. We do not knowingly collect information from children.

If you have a privacy complaint, contact us using the details below. We will acknowledge and respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

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We may update this policy to reflect changes to our practices or legal requirements. The updated version will be posted on this page with an updated date.